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1. Q. How do I maintain my Garage
Door? |
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All garage doors are like cars, if you
maintain and clean your car often the longer
it will last – so when you clean your
car, clean your garage door too. Doors can
be washed with a mild detergent using a soft
car brush. |
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Doors that are not rain washed regularly
need to be washed more often (1-2 months)
to reduce the build-up of corrosive elements. |
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Garage doors that are in close proximity
to corrosive elements, such as coastal properties
need to be washed at least once a month; a
car wax can be used for added protection. |
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Doors with timber finishes should be cleaned
and maintained according to the timber finish
manufacturer’s recommendations. |
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We would also recommend that every 12-18
months, you obtain the services of a professional
garage door company to perform a service on
your door. They will check all hinges and
tracks, adjust spring tension if necessary.
Reset and calibrate safety and obstruction
settings of the garage door opener. They will
also lubricate and clean all moving parts
of the sectional door. |
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Silicon Spray is our best advice for lubrication
of all hinges, tracks etc. We call this “toolbox
in a can”, and keeps dust at bay, and
the noise is greatly reduced from the normal
‘steel on steel’ door noises.
Never apply grease to bearings, rollers or
tracks on sectional doors. This will do nothing
but cause the door to become bound and the
friction can cause operational problems. |
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2. Q. How secure is Sectional Garage Door? |
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Sectional doors are held firmly against
the door frame by the track system, this defies
forced entry. When installed with a quality
garage door opener, the Sectional Door becomes
un-impenetrable by most devices, providing
you and your family the ultimate in security.
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3. Q. What happens if there is a power cut
with my automatic door opener? |
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Most Garage Door Openers can be disengaged
for manual operation. Usually they have a
manual release handle, with just a pull of
the cord the door will be disengaged for manual
use. Once the door has been disengaged and
your car removed it is important to engage
the motor again for secure locking. |
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A special external key release system is
available for opening the door should there
be a power failure or other failure, where
the only access is via the garage door. |
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4. Q. Can I get a replacement Garage Door
Remote or Transmitter? |
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In most cases a new remote can be sourced,
but as in most electronic items, these are
regularly upgraded and made obsolete. There
are normally alternative upgrade kits or receivers
available. Contact your local door agent and
they will be able to provide you alternatives,
or send us an email and we will help with
providing the right advice. |
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5. Q. Why after 12 months of operations do
the springs on my door have to be adjusted? |
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Springs for sectional doors are rated for
specific operating heights and specific amounts
of operations. Springs will relax after an
initial working period. If motorized, this
could affect the open/close operation reliability.
At this time the motor sensitivity settings
may have to be altered. In extreme circumstances
the door springs may need to be adjusted.
That is why we recommend that you have your
door serviced at least 12-18 months after
it has been installed. |
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6. Q. What if the garage door opener does
not operate from either the wall switch or the
remote? |
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Does the opener have electric power? Plug
a lamp into the outlet. If it doesn't light,
check the fuse box or the circuit breaker.
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Have you disabled all door locks? |
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Is there a build-up of ice or snow under
the door? The door may be frozen to the ground.
Remove any restrictions. |
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The garage door springs may be broken.
Have them replaced. |
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Repeated operation may have tripped the
overload protector in the motor. Wait 15 minutes
and try again. |
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Is the motor running but the chain is not
moving? May be a gearbox failure. |
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Is the chain moving but the door is not?
The pull cord may have been pulled and the
door has not been re-engaged. Check this. |
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7. Q. The remote control has a short range? |
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Change the location of the remote in your
car. |
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Check to be sure the antenna on the back
panel of opener extends fully downwards. |
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Some installations may have shorter range
due to a metal door, foil backed insulation,
or metal garage siding. |
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Is the battery installed or weak? Replace
battery. |
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Other devices such as Baby Monitors, Indoor/Outdoor
Wireless Weather Stations, Wireless Home Alarms,
Wireless Door Bells, and other devices on
or about the same frequency can cause intermittent
or constant interference and possibly activation
of your door. Ask your Garage Door Agent if
the opener they use is susceptible to these
problems. |
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8. Q. The opener noise is disturbing in the
living quarters of our home? |
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If operation noise is a problem because
of proximity of the opener to the living quarters,
a Vibration Isolator Kit could be installed.
This kit is designed to minimise vibration
to the house and is easy to install. Or, you
can upgrade to a DC Motor Opener, which are
usually much, much quieter than AC Motor varieties,
and are better long term on the overall door
mechanism. |
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9. Q. The door reverses for no apparent reason
and opener light doesn't blink? |
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Is something obstructing the door? Pull
the emergency release handle. Operate the
door manually. If it is unbalanced or binding,
call for professional service. |
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Clear any debris, ice or snow from the garage
floor area where the door closes. |
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If the door reverses in the fully closed
position, decrease the travel limits (see
instructions manual). |
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Repeat safety reverse test after adjustments
to force or travel limits. The need for occasional
adjustment of the force limit settings is
normal. Weather conditions in particular can
affect the door travel. |
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10. Q. The opener strains/need maximum force
to operate the door? |
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The door may be out of balance or the springs
may be broken. Close the door and use the
emergency release handle to disconnect the
trolley. Open and close the door manually.
A properly balanced door will stay at any
point of travel while being supported entirely
by its springs. |
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Do not increase the force to operate
the opener. |
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11. Q. The opener motor hums briefly, and
then will not work? |
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The garage door springs may be broken,
replace. |
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The motor gearbox may need some attention,
Call for service. |
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If the problem occurs on the first operation
of the door opener, door may be locked. Disable
the door lock. |
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12. Q. What about draughts? |
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All garage doors have draughts; however
the extent of draughts can be reduced. Sectional
doors come complete with a weather-seal strip
at the bottom of the door. This multi-fin
design creates an effective seal, with the
deep cushioning helping to keep wind and leaves
outside your garage. |
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An optional extra jamb seal is available
for sectional doors, which also reduces draughts
around the door. |
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13. Q: Why Should I use a professional installer? |
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We firmly believe that the installation of a garage
door is not a do-it-yourself job. A garage door
is the largest moving object in your home and because
of the large number of small parts, its installation
is highly technical. Connecting the springs can
be particularly dangerous and proper installation
is critical to the performance of your door. One
of the other services a professional installer can
provide is the disposal of your old door, if you
are replacing a door. |
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14. Q: I have a tilt door now. Can I replace
it with a sectional door? |
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Your professional garage door installer can advise
you about installing a sectional door to replace
your existing tilt door. Most of the time this is
possible; only in some situations can a sectional
door install not be possible. Depending on the construction
of your garage, other modifications might be necessary.
We would advise you to ask your installer to evaluate
the job prior to installation, so that any modifications
can be performed before installation. |
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15. Q: Are special sized doors available? |
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We can manufacture residential doors in widths
from 1500mm wide right up to widths of 6-6500mm
wide. We can make any width between in 1mm increments.
In addition, virtually any height between 1800mmH
and 3450mmH |
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16. Q: I have an un-insulated garage door.
Is there an insulation kit I can purchase? |
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Depending on the door style, in most cases we
can direct you to a dealer who can do this. We promote
a product similar to Pink Batts, though it is a
slightly different in construction. Installing this
into your door will provide that additional acoustic
and thermal insulating values to your home and ensure
your garage is not a major Heat Loss area of your
house. We also have a range of options on fully
insulated Ashton sectional doors. |
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17. Q: What is the minimum headroom required
to operate a sectional door? |
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Most headroom requirements are 280-320mm of space
between the bottom of the reveal or door opening,
to the ceiling line, and the same approximately
3500mm back into the garage opening. We can also
provide installation down to as low as 60mm if required,
however, these installations require extensive knowledge
and pre planning, so it does pay to consult with
your local Ashton Doors dealer for advice and consultation. |
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18. Q: How long will I have to wait for installation
after I have placed my order? |
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This depends on the type of garage door you have
ordered. If it is a standard door and we are installing,
then you would generally be waiting between 3-4
weeks. Architectural Doors hand crafted could take
anything up to 4-6 weeks. If we are supplying from
special stock doors it could be as little as 2 weeks. |
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19. Q: How long does it take to install a
garage door and opener system? |
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Generally, a full installation of both door and
opener into a new clean site takes up to 2 ½
hours. Where an existing door needs to be removed
first, it may take up to 4 hours. These times are
based on a standard headroom installation into timber
fixing, and standard doors. Extra large or heavier
doors may take longer. In some cases, doors may
require a full day, or installation over two days,
but this is very uncommon. |
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